Subscription terms

1What Premium is

ClearyKeys Premium is an optional subscription that adds features to the app, including stages 7 to 12 of the theory course, the performance course after its first unit, sight-reading controls, scale workouts, full Practice Lab programmes, unlimited recordings and practice analytics. The current list is on our home page. Every tool in ClearyKeys can also be used for free.

Premium is sold by Cleary Piano Lessons, trading as ClearyKeys, and billed through Google Play. These subscription terms add to our terms of use and to the Google Play Terms of Service.

2Price

Prices include VAT. Outside the euro area, Google Play shows the price in your own currency before you confirm.

3Codes

There is no free trial. We give some people a code for Premium instead, for example as a prize in a giveaway. Type it in Settings → Your plan → I have a code. A code is free, and nothing is billed for it.

Each code works on one phone. Some codes give Premium until we switch them off; others give it for a set number of months from the day you first use them, and the app shows the end date. The app checks the code about once a day when you’re online. If we switch a code off, or it reaches its end date, Premium from it ends at the next check, and everything you made and earned stays in the app. Without an internet connection, Premium from a code carries on for up to 14 days before the app needs to check it again.

Codes are personal and are not for sale. If you also subscribe through Google Play, either one gives you Premium, and Your plan shows which. What the app sends when it checks a code is in our privacy policy.

4Renewal

Your subscription renews automatically at the end of each month, and Google Play charges the payment method on your Google account, until you cancel.

5Cancelling

You can cancel at any time:

1. Open the Play Store and tap your profile picture.
2. Tap Payments and subscriptions, then Subscriptions.
3. Choose ClearyKeys and tap Cancel subscription.

Premium stays on until the end of the period you’ve paid for, and you won’t be charged again. Deleting the app does not cancel the subscription. Nothing is deleted when Premium ends. Your recordings and scores stay on your phone, and you can still play, open and download them.

6Refunds

Payments are taken by Google Play, so refunds are requested through Google Play’s refund process. You’re also welcome to email us and we’ll help. We don’t refund part of a period after you cancel, except where the law requires it.

7Right of withdrawal

If you’re a consumer in the EU, you may have a legal right to withdraw from a purchase within 14 days. How it applies depends on what you agreed to at checkout in Google Play. To use it, request a refund through Google Play or email us at clearykeys@gmail.com. This doesn’t affect your other rights under consumer law.

8New phones and restoring

Premium is linked to the Google account you used to subscribe. On a new phone, sign in to Google Play with the same account, install ClearyKeys and tap Restore a purchase. Your practice data doesn’t move with the subscription, so use Save a backup on the old phone first and Restore a backup on the new one.

9Price and feature changes

If the price goes up, Google Play tells you in advance, and you can cancel before the new price applies.

We’ll keep adding to Premium. If we ever take away a major Premium feature, we’ll tell you in the app first, and you can cancel. If we stop offering Premium altogether, we’ll tell you in advance and you won’t be charged for any period after that. Where the law requires it, you’ll get a refund for time you’ve paid for and can’t use.

10Contact